FAQ
About
Sex Doll
Are sex dolls legal in Australia?
At Lovaé Doll, we assure you that importing and owning adult companions is completely legal.
By placing an order, you guarantee that you are at least 18 years of age.
Lovaé Doll maintains a strict standard: we do not and will never sell products that appear to be minors.
Any age misrepresentation resulting in legal complications or customs seizure will hold the buyer strictly liable for all damages, legal fees, and financial losses.
Australian law strictly prohibits products that resemble minors, and such items face severe legal consequences.
We exclusively offer products with mature facial aesthetics and adult proportions and refuse all inquiries regarding non-compliant items.
By proceeding, you accept full legal responsibility for your age declaration and compliance. If you have any further questions, please contact us.
What is better TPE or Silicone Sex Dolls ?
At Lovaé Doll, our premium dolls feature heads crafted entirely from high-quality silicone, coming standard with implanted eyebrows, eyelashes, and ROS (Realistic Oral Structure) for ultimate realism.
Silicone and TPE body are the primary materials used in crafting premium dolls, each providing a unique and realistic experience.
Silicone companions are highly durable and resistant to wear, while their non-porous nature makes them easier to clean and odor-free. Silicone also offers superior realism in appearance and skin firmness. Due to its heat-resistant properties, we offer integrated heating systems for our silicone range.
By contrast, TPE dolls are significantly softer and more affordable than silicone, with a pliable nature that makes them much easier to move and pose in various positions. If you prioritize a softer touch and the best possible value, TPE is an excellent and cost-effective choice. Whether you choose the lasting realism of silicone or the soft affordability of TPE, Lovaé Doll guarantees the highest quality. If you have any further questions after reading, please feel free to contact us.
What is the standard configuration of my doll?
Every Lovaé Doll is crafted to a premium standard using high-quality materials. The head is made of Platinum Silicone, and for the body, you can choose between Platinum Silicone or TPE.
Our standard inclusions are designed for ultimate realism, featuring a Realistic Oral Structure (with teeth and tongue), a movable jaw, and realistic body painting that includes visible blood vessels. To make handling easier, we use super weight reduction technology. Other premium features include implanted eyebrows and eyelashes, gel breasts for a natural feel, and articulated fingers and toes. All dolls are designed to stand without bolts.
The standard hole depths are: Vagina 18cm, Oral 15cm, TPE Body Anus 15-18cm, Silicone Body Anus 15cm.
Your package also includes a complete set of accessories: 1x Drying stick, 1x USB heating rod, 1x Irrigator, 1x Comb, 1x Wig, 1x Random lingerie set (may differ from pictures), 1x pair of Gloves, and a Manual. Everything is delivered in discreet, plain packaging to protect your privacy. If you have any questions about these specifications, please feel free to contact us.
Do you offer a warranty?
Since our products are relatively heavy, they may occasionally be handled roughly during transit despite our protective packaging. To protect your rights, please record a complete video while unboxing and testing all electronic functions for the first time. If the item unfortunately arrives damaged, this video will allow us to file a claim with the courier and provide you with a swift refund or replacement. Additionally, for our electronic features, we offer an unconditional refund policy if they remain unused within six months. We are committed to ensuring your experience with Lovaé Doll is seamless and secure. If you have any further questions, please feel free to contact us.
FAQ
About
Orders
Will I receive any order email after the order?
Yes, please make sure that you received an order confirmation email after the order. If not, please check the SPAM folder for the order confirmation. We will send you the order confirmation,
Can I visit your store before placing an order?
Of course! We believe that being able to see and feel the quality of our dolls in person is the best way to make your choice. You are more than welcome to visit our location before purchasing. If you find a doll you love on-site, you can even take it home with you immediately. This is a great way to ensure you are completely satisfied with your companion before bringing her home. Please contact us to arrange a viewing time or for more details on our current in-store selection. Book your visit today!
Do you offer returns, refunds, or cancellations?
Yes, at Lovaé Doll, we prioritize your satisfaction and offer cancellations, returns, and a money-back guarantee—please refer to our Policy page for details.
Can I get a refund if I am not satisfied?
Customer service is extremely important to us, and we want you to feel confident in your choice. Unlike many other suppliers, if you notice any defect upon receiving your doll, please contact us within 24 hours. Depending on the situation, we will happily arrange for a repair or a replacement to make it right, provided the doll has not been used. All of our dolls go through a strict quality control process to ensure that such cases are kept to an absolute minimum, though we understand that minor issues can happen from time to time. Our goal is to provide you with a companion that meets your expectations and brings you peace of mind. For more detailed information on our commitment to you, please visit our Refund Policy page. If you have any further questions after reading, please feel free to contact us.
FAQ
About
Shipment
How long will it take to receive my doll?
In-stock dolls are located in Brisbane, Australia, and are shipped domestically with an estimated delivery time of approximately 1 week.
Pre-order dolls are shipped directly from our factory via premium international air couriers such as UPS or FedEx, with a total production and shipping timeframe of 4 to 7 weeks. We are dedicated to getting your order to you as safely and quickly as possible.
Is the package discreet?
Yes, your privacy is our top priority. All Lovaé Dolls are shipped in completely plain, discreet packaging with no indication of the contents on the box or shipping label. There will be no mention of sex dolls or our brand name on the exterior, ensuring that no one will know what is inside. This allows you to receive your order with total peace of mind and complete anonymity. If you have any further questions about our shipping process, please feel free to contact us.
How do I track my order?
You will receive a tracking number about 2 days after shipment.
Is shipping free?
Yes, we provide free & fast delivery for all orders over $999 across Australia.
FAQ
About
Maintenance & Care
How to clean a sex doll?
To keep your companion in top condition, follow these steps: For the body, use mild antibacterial soap and warm water with a soft cloth or sponge, then rinse well.
For the canals, use the provided irrigator with mild soap and warm water to rinse the vagina, anus, and mouth thoroughly.
After washing, gently pat the skin dry with a soft towel and use a drying stick for the internal canals to ensure no moisture remains.
Once dry, apply a small amount of talcum powder with a soft brush or your hand to keep the surface feeling smooth and supple.
If the skin starts to feel tacky, repeat the cleaning process; this maintains the necessary oils in the material and prevents drying, which can lead to rips.
Regular care ensures your doll stays as soft and realistic as human skin.
If you have any questions, please feel free to contact us.
P.S. If you are worried about mold, we recommend adding our Heating and UV Sterilization Lamp to kill bacteria and stay dry.
Is there any clothing for a sex doll?
Here are some clothing for sex dolls. Also you can dress up your doll with different wigs.
When dressing your doll, please wash the clothes—especially dark colors or jeans—a few times first to remove excess dye. We recommend not leaving clothes on the doll for long periods, as dye can easily stain the skin. Following these steps will keep your doll’s surface clean and stain-free.
How to store my sex doll?
It is best to lay your doll flat or hang it up. We recommend changing its position occasionally rather than leaving it in one pose for too long to keep the material in perfect shape. You can find more storage products on our dedicated storage page to help protect your companion.
Which lubricant should I use?
Please use only water-based lubricants for play. It is very important to avoid silicone-based or oil-based products, as they can cause permanent damage to the TPE skin. Using the right water-based lubricant ensures your doll stays smooth and lasts a long time.
What should I do if my doll gets stained?
If you notice a stain on your doll, don’t panic, but try to treat it as soon as possible. We recommend using a specialized Stain Remover Cream designed for TPE or silicone dolls, which is available for purchase in our store. Apply a small amount to the stained area and let it sit for 24 hours. Avoid using harsh chemicals or bleach, as these can damage the skin. To prevent future issues, always wash new dark-colored clothes before dressing your doll.
