Terms of Service
Welcome to www.lovae-doll.com.au (the “Website”).
By accessing and using this Website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use this Website.
1. Authorised Use of the Website
Your access to and use of this Website are subject to system monitoring for legal and other purposes. Any unauthorised use of this Website may result in criminal prosecution or civil penalties.
2. Acceptance of Terms
By accessing and using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as all applicable laws and regulations regarding copyright, trademark, intellectual property, and privacy.
3. Our Rights
We reserve the right to modify, add, or remove content on this Website and to change the services offered at any time, without prior notice to you. We may also revise these Terms of Service at any time. The revised terms will take effect immediately upon being posted on the Website, and no further notice will be provided.
4. User Conduct
The copyright and all proprietary rights for this Website and all its contents—including but not limited to all computer equipment, servers, networks, data, information, reports, photos, images, charts, programs, and related storage media—are the property of Lovae-Doll. By using this Website, you agree to the following rules:
You shall not use the Website’s systems, network resources, or services to engage in any illegal activities, including but not limited to harassment, defamation, or any other criminal acts.
All intellectual property on this Website, including company logos, trademarks, and service marks, is the property of Lovae-Doll. You must not attempt to use, access, copy, modify, distribute, or transmit any data or programs stored on the Website’s systems without authorisation.
You shall not engage in any activity that is detrimental to the company or may negatively affect the normal transmission of the network.
You do not have any rights to this Website or the information it provides. You shall not use the information or services provided by this Website for any other purpose or in any other manner.
You must not upload or input any content containing viruses or other computer programs designed to damage, interfere with, or reduce the efficiency or quality of the Website’s systems, networks, or related services.
5. Links to External Websites
This Website may provide links to third-party websites. You acknowledge and agree that we are not responsible for the content, accuracy, or validity of those third-party sites.
6. Indemnification
You agree to indemnify us for any losses caused to us or any third party as a result of your violation of these Terms of Service or any related copyright, civil, or criminal laws.
7. Refund and Returns Policy
Thank you for choosing our custom-made products. To ensure your complete satisfaction, our dispatch process includes an important step: we will send you a product validation video for your approval before shipping. This step guarantees the product meets our quality standards and helps you feel confident about your purchase.
Please be aware that our products are all meticulously handcrafted, making each one a unique work of art. Due to the nature of handmade items, there may be slight variations, and we cannot guarantee that every piece will be 100% identical. If you are seeking absolute perfection and zero variations, we kindly ask you to consider this carefully before purchasing.
Due to the highly personalised and intimate nature of our products, and for hygiene reasons, all sales are final once you have approved the validation video. We cannot accept returns for a change of mind.
However, we understand that in rare cases, issues may arise. We are happy to assist you if the problem falls into one of the following categories:
The product does not match your order: If there is a significant discrepancy between the item you received and your order details, such as a completely wrong style or size, please contact us immediately.
The product was damaged during transit: If your product arrives damaged in a way that affects its function or appearance, we will do our best to assist you.
To help us effectively assess the issue and the condition of the package during transit, we strongly recommend that you take a complete and continuous unboxing video upon arrival. This video will be a crucial piece of evidence for us to evaluate the problem and offer a solution.
If the product is confirmed to meet the refund conditions listed above, we will provide a partial refund or compensation based on the extent of the damage.
For any questions or assistance, please contact our team via the customer service chat or email, and provide the relevant videos and photos. We will do our utmost to find the best possible solution for you as quickly as possible.
8. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Brisbane, Queensland.