Privacy Policy

Welcome to www.lovae-doll.com.au (the “Website”).

Your privacy is extremely important to us. This Privacy Policy outlines how Lovae-Doll (referred to as “we,” “us,” or “our”) collects, uses, manages, and discloses your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

By using our Website, you consent to the collection, use, and disclosure of your personal information as described in this policy.

1. The Information We Collect
When you visit our Website or use our services, we may collect various types of information, including personal information. We only collect information that is reasonably necessary for us to provide our services and manage our business.

Information you provide to us: This includes personal details such as your name, email address, and contact information when you use our contact forms, service email, or interactive features.

Information collected automatically: Our servers automatically record certain information about your visit, including your IP address, browser type, device information, and browsing activities (pages viewed, time spent on the site, etc.). This data is used for internal analysis to improve our services and is not shared with external parties.

2. How We Use Your Information
We collect and use your personal information for the following purposes:

To provide and improve our services to you.

To process your orders and transactions.

To communicate with you regarding your inquiries, orders, and our services.

To conduct market research, statistical analysis, and to develop our business. The results of these analyses may be published in a statistical format, but will not contain any personally identifiable information.

To comply with our legal obligations.

We will not use your personal information for any other purpose without your express consent.

3. Disclosure of Personal Information
We do not sell, trade, or rent your personal information to any third parties. We will only disclose your information in the following circumstances:

With your express written consent.

As required or authorised by law, including to government agencies.

To protect the life, health, or safety of an individual.

To a third party who provides services on our behalf (e.g., shipping companies, payment processors). We ensure that these third parties comply with strict confidentiality and security obligations and only use your information for the purpose for which it was provided.

To cooperate with law enforcement or other government authorities for statistical or academic research in the public interest, provided the data is processed in a way that does not identify you.

When your actions on our Website violate our Terms of Service or may harm our or others’ rights, and disclosure of your personal information is necessary to identify, contact, or take legal action against you.

4. Data Security
We are committed to protecting your personal information. Our Website is equipped with a firewall, anti-virus systems, and other security measures to prevent unauthorised access to your data. Access to your personal information is restricted to authorised personnel only, who are bound by confidentiality agreements. Any breach of these agreements will be subject to legal action.

5. Third-Party Links
Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of other sites, and you should review their respective privacy policies.

6. Cookies
We use cookies to enhance your user experience and provide you with better service. A cookie is a small file placed on your computer’s hard drive. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. However, this may prevent you from taking full advantage of the Website.

7. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you. You also have the right to request a correction to any information that you believe is inaccurate, incomplete, or out-of-date.

To make an access or correction request, please contact us using the details below.

8. How to Make a Complaint
If you believe we have breached the Australian Privacy Principles or a privacy code, you may make a complaint by contacting us. We will respond to your complaint as soon as possible and take steps to resolve the matter. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of the Website after the changes constitutes your acceptance of the revised policy.

10. Deleting Your Account and Personal Data
If you wish to delete your account and all associated personal data from our Website, please send an email to: service@lovae-doll.com.au

Email: service@lovae-doll.com.au

Privacy Policy

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